Vodafone ineptitude knows no bounds.
In an attempt to resolve my ongoing issues with Vodafone I reached out to one of their senior customer service representatives who helped with contract renegotiation issues back in 2007.
It was a long shot, admittedly, but I was fortunate enough to get through to him by email.
His reply, copied below, goes some way to explaining why Vodafone customer service has gone to shit:
________________________________________
From: XX XXXX [mailto: XX.XXXXX@XXXX..com]
Sent: 29 May 2010 09:19
To: 'Steele, Daniel, Customer Relations VF-UK'
Subject: RE: Request for assistance with account issues.
Dan,
Many thanks for coming back to me, much appreciated.
The policy you describe is a major reason for my recent correspondence to Mr Colao. Ultimately it’s very much to Vodafones’ detriment that their more experienced staff such as yourself are prevented from doing what they do best.
That said, as a company they have done well to retain someone of your caliber – that they deign to prevent you doing your job as an ambassador for the company is beyond comprehension.
Best wishes
XXXX
________________________________________
From: Steele, Daniel, Customer Relations VF-UK [mailto:XXXXXXXXX@vodafone.com]
Sent: 28 May 2010 08:08
To: XX XXXX
Subject: RE: Request for assistance with account issues.
XXXX
I would love to help but I cant im afraid, Weve been told we are unable to deal with any new issues direct form customers. They need to go through the call centre 191.
Sorry
Dan
________________________________________
From: XX XXXXX [mailto:XX.XXXXX@XXXX..com]
Sent: 27 May 2010 17:24
To: Steele, Daniel, Customer Relations VF-UK
Subject: Request for assistance with account issues.
Hi Daniel,
I appreciate that this is a long shot - but you very kindly helped me with issues back in 2007 and I'm hoping you are still with Vodafone.
For reference the primary number is 0XXXXXXXXXX.
Regards
XX XXXXX
Labels: Customer services, retentions, Shite, Vodafone
SDLP MLA John Dallat diagnosed with amnesia?
According to the
BBC , who now appear to be sucking up to our
MLAs,
SDLP MLA John
Dallat (who himself could be accused of being work shy given the fact that he lists no contact details whatsoever in his
Assembly biography) recently tabled a question to the Justice Minister David Ford on the issue of £750,000.00 having been paid (over five years) to members of staff of the Northern Ireland Court Service who have been suspended (for whatever reason) from work.
He is quoted as saying that
"the cost on the taxpayer is deeply worrying and cannot be justified".
Let's do some rudimentary maths on this one. Over five years this equates to £150,000.00 per year (roughly the cost of three
MLA salaries) but we have no idea of how many staff in the Court Service are being talked about in the equation - though I think it's safe to assume that it's more than three.
Lets extrapolate that.
£45.000.00 (representing one
MLA annual salary) multiplied by 108 (the number of
MLAs) multiplied by 55.5 (the number of months the Assembly was suspended between October 2002 and May 2007) and we get
a not unreasonable £22,453,200.00Here is the news John.
Many of us have not forgotten that you and your 107
MLA mates were all too happy to sit on your fucking arses receiving a salary between 14 October 2002 and 7 May 2007 , to cite but one occasion, whilst the Assembly was suspended - where was your deep worry then about the costs to the taxpayer?
Oh, that's right, you'd rather attack the working man / woman than reflect for one second on the billions you and your ilk in the Department of I'm Alright Jack Assembly have wasted in salaries and failed consultations / projects and public deficit in the name of pretend politics.
The day that working men and women take such criticism from someone who belongs to a profession which in the last twelve months alone has been exposed as being rife with expense fraudsters who wantonly pillage the the public purse (that's taxpayers John) is some way off.
Lesson:Get your own house in order and remember your own past failings and behaviours before you next try some mud slinging.
You are there to serve the public, not take the piss out of them.
You and your 107 mates would do well to remember that fact.
Labels: Devolution suspended, MP expenses, MP fraud, Northern Ireland Assembly, SDLP MLA John Dallat
Hey, paedos...Look!! Young kids available on the second floor.
Not very PC at all thank you...kids 3-10 years available on second floor
I happened across this remarkably un PC window display courtesy of the "new" / "neu" (whatever the fuck way it's supposed to be spelt) store in Fountain Lane in Belfast today.
It's right up there with those raunchy and controversial "Hunky Dory" ads only this appeals to weirdos who fuck kids for their kicks.
Is it any fucking wonder Gary Glitter and so many of his ilk are happy to be rehoused in Belfast?
Labels: Gary Glitter, kiddies, neu, new, paedo, paedophiles
Vodafone - questionable customer retention techniques.
Some of you will have read my earlier post regarding Vodafone having
lost the plot on how to retain long term customers. By way of a quick recap their proposal to retain my custom (two contract phones & three pay as you go phones) was as follows:
To reduce the allowance on both contract handsets of 600 free minutes by 50% to 300 minutes and reduce the existing line rental per handset from £12.50 (inc VAT) to £10.00 (inc VAT).
It became clear what was at play when he suggested that I downgrade the family pack from the group of six (there are five in my immediate family) to the group of four (yes, you read that right) for £5.00 (inc VAT) – it had obviously escaped his notice whilst "reviewing" my account that I am currently getting the group of six for no cost at all.
Effectively, in real / monetary terms, he was “offering” to halve our existing free minutes allowance and knock one of our family off the free calls package in an attempt to retain our custom.
I contacted their cancellations dept yesterday (May 5th) to see if they had taken note of my concerns raised in relation to this practice. I was amazed that the chap with whom I spoke was able to make an even more intelligence insulting "offer".
His offer was two "FREE" Nokia X6 handsets (one for each expired contract) with a revised price plan.
Currently the price plan for each contract hand set sits at £12.50 (inc VAT). So, for £25.00 all in, I was getting 600 free minutes and unlimited texts on each handset and free calls between all five Vodafone numbers under the Vodafone Family pack which I negotiated free 18 months ago.
The Vodafone chap identified that this was not the most suitable price plan as I was using roughly only 200 minutes and sending approximately 20 texts per handset per month. "Fair enough" I thought, he suggested that a
300 minute plan with unlimited texts would suit me better. The only issue was that he wanted me to pay £25.00 per month price plan per handset!
(I should point out that the free 500mb of mobile web & internet which the offer on the £25.00 deal is of no additional value to me as I already have this on my current plan)
This is, of course, also
available to new customers with
no record of customer loyalty - as is the case with me stretching back over 10 years (seven with these numbers). To add insult to injury he also then suggested that I avail of the £7.00 family pack to be able to call between numbers for "Free" (since when did a £7.00. subscription constitute "free").
So, in effect, what he was proposing was a 50% reduction in the number of free calls and a jump of 100% in monthly price plan (per handset) and a single (additional) £7.00 monthly subscription for something I am already getting for free.
Lets do the maths on this over the 24 month plan as proposed:
24 x 7 = £168.00
24 x 25 = £600.00
So the bottom line is that Vodafone think that I will be happy to forego 14400 free minutes per year ( that's 240 hours or 120 free hours of calls per phone) and pay them an extra £768.00 over that period in order to stay with them just because they use the phrase "Free handset".
You couldn't make it up.
They're all at it!!
A wanker "parked" at Tescos in Newcastle, today.
I had reason to call at Tescos in Newcastle today and it appears the "I don't give a fuck about parking regulations" phenomenon is spreading. Witness the wanton wankery of this fucker as he / she occupies two spaces. Why are these fucking idiots not clamped?
After all, just because they occupy two parking spaces does not mean they intend spending twice the money in store, in fact it means that someone else can't park and can't spend any money at all in store.
